Vivo · Vivo Total · Retention

Retention Panel

A live look at how we're keeping Vivo Total customers happy — and which offers are winning them back.

73calls handled
88%verified
43offers accepted
88%retention
Calls
73total handled
Retained
52customers kept
Cancellations
7confirmed cancellations
Churn rate?Cancelled ÷ (retained + cancelled). Excludes transfers and unverified calls.
12%7 of 59 resolved
Retention via promo?Share of retained calls where the customer accepted a promotional offer, rather than staying on value alone.
83%of saves used an offer
Revenue retained MTD?Estimated monthly recurring revenue defended by retentions in the current month.
R$2,425recurring saved this month

Accepted offers by type

Reasons for churn

Calls per day

Outcomes by segment

Most accepted offers

1
Bill discount16
2
Free months / pause12
3
Bundle / combo11
4
Speed upgrade4

Recent calls

Maria SouzaRetained
Já estava na melhor promoção do Vivo Total; reforçamos a economia e o cliente decidiu ficar.
Maria SouzaRetained
Já estava na melhor promoção do Vivo Total; reforçamos a economia e o cliente decidiu ficar.
Unknown customerNot verified
Identity check incomplete; call routed to a human agent for lookup.
Pedro SantosRetained
Paused the streaming add-on for three months free of charge rather than leaving.
Bruno CarvalhoRetained
Permaneceu após o upgrade da fibra de 600 mega para 1 giga pelo mesmo valor.