Calls
Every retention call, with its outcome, the offer the customer accepted, and a short summary. Expand a row for the full detail.
| Date | Customer | CPF | Outcome | Offer accepted | Summary | ||
|---|---|---|---|---|---|---|---|
| ▸ | Jun 02, 2026, 06:13 PM | Maria Souza | 987.***.***-00 | Retained | — | Já estava na melhor promoção do Vivo Total; reforçamos a economia e o cliente decidiu fica… |  |
| ▸ | Jun 02, 2026, 03:37 PM | Maria Souza | 987.***.***-00 | Retained | — | Já estava na melhor promoção do Vivo Total; reforçamos a economia e o cliente decidiu fica… | |
| ▸ | Jun 02, 2026, 03:13 PM | — | — | Not verified | — | Identity check incomplete; call routed to a human agent for lookup. | |
| ▸ | Jun 02, 2026, 12:01 PM | Pedro Santos | 345.***.***-23 | Retained | Free months / pause | Paused the streaming add-on for three months free of charge rather than leaving. | |
| ▸ | Jun 02, 2026, 09:37 AM | Bruno Carvalho | 901.***.***-89 | Retained | Speed upgrade | Permaneceu após o upgrade da fibra de 600 mega para 1 giga pelo mesmo valor. | |
| ▸ | Jun 02, 2026, 08:20 AM | Juliana Lima | 456.***.***-34 | Cancelled | — | Decided to cancel the Vivo Total bundle after reviewing the available options. | |
| ▸ | Jun 02, 2026, 08:01 AM | Bruno Carvalho | 901.***.***-89 | Retained | Bill discount | Seguiu com o Vivo Total após trinta reais de desconto na mensalidade por seis meses. | |
| ▸ | Jun 01, 2026, 06:21 PM | Camila Ferreira | 890.***.***-78 | Retained | Speed upgrade | Permaneceu após o upgrade da fibra de 600 mega para 1 giga pelo mesmo valor. | |
| ▸ | Jun 01, 2026, 05:55 PM | Thiago Ribeiro | 135.***.***-01 | Retained | Free months / pause | Chose to pause Globoplay and Premiere for three months at no cost instead of cancelling —… | |
| ▸ | Jun 01, 2026, 04:11 PM | Thiago Ribeiro | 135.***.***-01 | Retained | Bill discount | Kept the bundle once the bill was reduced by R$30 a month through the season. | |
| ▸ | Jun 01, 2026, 03:46 PM | Ana Costa | 555.***.***-88 | Retained | Bundle / combo | Bundled fibre and mobile into Vivo Total on one discounted bill. | |
| ▸ | Jun 01, 2026, 03:35 PM | Larissa Barbosa | 246.***.***-02 | Cancelled | — | Decided to cancel the Vivo Total bundle after reviewing the available options. | |
| ▸ | Jun 01, 2026, 02:18 PM | Carlos Oliveira | 111.***.***-96 | Retained | Bill discount | Seguiu com o Vivo Total após trinta reais de desconto na mensalidade por seis meses. | |
| ▸ | Jun 01, 2026, 10:04 AM | Carlos Oliveira | 111.***.***-96 | Retained | Speed upgrade | Kept the plan after we upgraded the fibre from 600 Mega to 1 Giga at the same monthly pric… | |
| ▸ | May 31, 2026, 07:40 PM | Bruno Carvalho | 901.***.***-89 | Retained | Bill discount | Seguiu com o Vivo Total após trinta reais de desconto na mensalidade por seis meses. | |
| ▸ | May 31, 2026, 03:45 PM | Bruno Carvalho | 901.***.***-89 | Retained | Bill discount | Stayed on Vivo Total after we applied R$30 off the monthly bill for six months. | |
| ▸ | May 31, 2026, 12:19 PM | — | — | Not verified | — | Identity check incomplete; call routed to a human agent for lookup. | |
| ▸ | May 30, 2026, 04:28 PM | Bruno Carvalho | 901.***.***-89 | Retained | Bill discount | Kept the bundle once the bill was reduced by R$30 a month through the season. | |
| ▸ | May 30, 2026, 01:26 PM | João Silva | 123.***.***-09 | Retained | Bill discount | Stayed on Vivo Total after we applied R$30 off the monthly bill for six months. | |
| ▸ | May 30, 2026, 10:30 AM | Rafael Pereira | 567.***.***-45 | Retained | — | Já estava na melhor promoção do Vivo Total; reforçamos a economia e o cliente decidiu fica… | |
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